Caritas Bosnia and Herzegovina organized for Diocesan Caritas in Bosnia and Herzegovina, within programme Disaster risk reduction, simulation exercise. The theme of this simulation was real assumption to migrant situation. Through the simulation, participants renew the knowledge about Sphere standards, Code of Conduct and Core humanitarian standards, thinking about protection and safety in upcoming work, and insure good complain mechanisms for final beneficiary to express satisfaction with the support.
Within three days, participants learnt how to negotiate with different stakeholders. This was a practical exercise, in which all participants had their task to finish.
In the end common understanding in mechanism for complaints and security and protection have been finished. These drafts are the starting point for developing these two politics for all.